Terms of Service

1. Agreement to Terms

By accessing or using Diliga ("Service"), you ("User", "you") agree to be legally bound by these Terms of Service ("Terms"). If you are entering into these Terms on behalf of an organisation, you represent that you have authority to bind that organisation. If you do not agree to these Terms, do not use the Service.

2. Service Description

Diliga provides AI-assisted EU AI Act compliance documentation tools, including an intake questionnaire, an automated AI risk classification engine, live document editing tools, and AI-generated draft compliance dossiers ("Outputs"). Subscriptions provide specified allocations for active AI systems tracking and monthly AI dossier generations based on your selected plan tier. The Service is designed to assist compliance teams in preparing documentation required or recommended under Regulation (EU) 2024/1689 (the EU AI Act).

3. Not Legal Advice — Important Limitation

4. User Accounts

You must create an account to use the Service. You are responsible for:

• Maintaining the confidentiality of your login credentials.
• All activity that occurs under your account.
• Ensuring that all information you provide to generate Outputs is accurate and up to date.

You must not share your account credentials with third parties or permit unauthorised access to your account.

5. Prohibited Uses

You may not use the Service to:

• Generate documentation for AI systems that you know to be prohibited under EU law (Regulation (EU) 2024/1689, Article 5);
• Provide materially false information in the intake questionnaire with the intent to misrepresent an AI system's risk category;
• Circumvent access controls, probe for vulnerabilities, or reverse-engineer any part of the Service;
• Resell, sublicense, or redistribute Outputs as a standalone legal or compliance product without a separate written agreement with Diliga;
• Use the Service in violation of any applicable law or regulation.

6. Intellectual Property

Your data: You retain all ownership of the information you submit to Diliga (company data, AI system descriptions, etc.) and of the Outputs we generate for you based on that data.

Our platform: Diliga retains all ownership of the Service, its underlying software, algorithms, classification engine, prompt engineering, branding, and trade secrets. No licence to any of these is granted except the limited right to use the Service as set out in these Terms.

Feedback: If you provide suggestions or feedback about the Service, you grant Diliga a perpetual, irrevocable, royalty-free licence to use that feedback to improve the Service.

7. Payment and Subscriptions

Paid plans are billed securely via Polar acting as Merchant of Record. By purchasing a plan:

• Recurring subscriptions: Automatically renew at the end of each billing period (monthly or annual) unless cancelled before the renewal date. Each tier grants specific quotas for active AI systems tracked and monthly AI dossier generations.
• Founding Cohort (one-time): Non-recurring lifetime access tier for up to 3 active AI systems with included monthly generation allowances. No automatic renewal.
• Price changes: We will give at least 30 days written notice of any price increase for existing subscriptions.

8. Refund Policy

Subscriptions (monthly/annual): You may cancel at any time. You will retain access until the end of your current billing period. We do not provide pro-rata refunds for unused time within a billing period unless required by applicable law.

Founding Cohort (one-time): Refunds are available within 7 days of purchase if you have not downloaded any generated documents. After 7 days or upon first document download, the purchase is non-refundable.

EU Consumer Right of Withdrawal: If you are an EU consumer, you have a 14-day right of withdrawal from the date of purchase. By requesting that document generation begin immediately upon purchase, you acknowledge that performance of the Service begins before the withdrawal period expires, and you consent to waive the right of withdrawal once document generation has commenced, in accordance with Article 16(m) of Directive 2011/83/EU. This does not affect refunds available under Section 8 above.

To request a refund, contact billing@diliga.io.

9. Service Availability and Suspension

We aim for high availability but do not guarantee uninterrupted access. We reserve the right to suspend or terminate access to the Service with immediate effect if:

• You materially breach these Terms;
• You engage in fraudulent activity or attempt to circumvent billing;
• Continued access poses a security or legal risk to us or other users.

In all other cases (e.g., planned maintenance), we will provide reasonable advance notice.

10. Limitation of Liability

To the fullest extent permitted by applicable law:

• Diliga is not liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, business, data, or goodwill, arising from your use of the Service or reliance on any Output.
• Our total cumulative liability to you for all claims arising under these Terms is limited to the greater of (a) the total amount you paid to Diliga in the 12 months preceding the claim, or (b) EUR 100.
• We are not liable for regulatory enforcement actions, fines, or penalties arising from your AI system's non-compliance, regardless of the content of any Output we generated.

Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law.

11. Indemnification

You agree to indemnify and hold harmless Diliga and its officers, directors, and employees from any claims, losses, or damages (including reasonable legal fees) arising from: (a) your breach of these Terms; (b) your use of the Service in violation of applicable law; or (c) any claim that information you provided to generate Outputs was false, misleading, or infringed a third party's rights.

12. Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of England and Wales, without regard to its conflict of law provisions. Any dispute arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales, except that we may seek injunctive relief in any jurisdiction to protect our intellectual property or confidential information.

If you are an EU consumer, you may also bring proceedings in the courts of the EU member state where you are habitually resident, and EU consumer protection laws applicable in your country of residence may supplement these Terms.

13. Changes to These Terms

We may update these Terms from time to time. We will notify you via email at least 14 days before material changes take effect. Continued use of the Service after the effective date constitutes acceptance. If you do not accept the new Terms, you must cancel your subscription and stop using the Service before they take effect.

14. Entire Agreement

These Terms, together with our Privacy Policy and any order confirmations, constitute the entire agreement between you and Diliga regarding the Service and supersede all prior discussions or agreements.

15. Contact

Legal enquiries: legal@diliga.io
Billing: billing@diliga.io
General: hello@diliga.io